What do we collect?
Every time you visit the Site, our Web server automatically collects the following non-personally identifiable information: your Internet service provider’s address, the referring URL and information on the pages you access on our site. We collect this information to help diagnose problems, administer our website and track usage statistics. All of this information is collected and used only in the aggregate; that is, it is entered into our database where we can use it to generate overall reports on our visitors, but not individual reports that identify you personally.
We also collect personally identifiable information that you provide, such as information you provide when you subscribe to our newsletter, place an order through the Site, or register on the Site, for example, your name, your email address, your telephone number, your address, and any other personal or preference information that you provide to us. You may look at the Site without disclosing any personally identifiable information.
By using the Site, you are consenting to have your personal data transferred to and processed in Australia.
What are “cookies”?
Most Internet sites collect data about visitors through the use of “cookies”. Cookies are small software programs that help sites recognise repeat visitors by assigning a random number to each desktop for tracking content preferences and traffic patterns. Cookies may be used to “connect” your computer to information stored in a separate location. The Site may use browser cookies to track user behaviour. Through cookies we may also: alert you to new issues that we think might be of interest to you when you return to the Site; record past activity at the Site in order to provide you better service when you return to the Site; or, customise Web page content based on your browser type or other information that you send us.
How Do We Use Your Information?
Additionally, the information we collect is used:
- to generally improve the content and layout of the Site
- to improve the content and layout of the Site for individual visitors
- to notify you about updates to the Site
- for internal review
We may send you emails periodically with information on new services. If you do not wish to receive such e-mail in the future, please contact us at email@example.com the subject header “unsubscribe” to remove yourself from our email list. We reserve the right to send you notices about your account even if you opt out of all voluntary email notifications.
Sharing Your Information with Third Parties
We contract with third-party service providers in order to operate our business, including the Site. Those service providers may need access to your information to perform fulfilment and other services. We undertake to provide only that portion of your information needed to perform the pertinent service, and we require that all of our service providers hold your information in confidence and use it only to provide the service for which they have been engaged.
We do not provide contact information to third party marketers without your permission. We share your information with third parties only in limited circumstances where we believe such sharing is 1) reasonably necessary to offer the service, 2) legally required or, 3) permitted by you.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law (for example, to respond to a lawful subpoena, warrant or court order); or (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place; or (4) we believe that disclosure is necessary to protect our rights or interests, or the rights or interests of others. The information is not provided to these companies for marketing purposes.
How do you know your information is secure?
We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you at the Site so you can feel comfortable and secure. However, we cannot guarantee the protection of information against interception, misappropriation, misuse, or alteration or that your information may not be disclosed or accessed by accidental circumstances or by the unauthorised acts of others.
Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
Children Under the Age of 13
We will not knowingly collect personally identifiable information from any person under the age of 13. Our services are not designed to attract the attention of persons under the age of 13.
The Site allows users to share information, is open to the public and should not be considered private.
You should think carefully before posting any personally identifiable information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorised purposes. As with any public forum on any site, the information you post may also show up in third-party search engines like Google, Yahoo, MSN, Bing, etc. If you mistakenly post personal information in our community areas and would like it removed, you can send us an email to request that we remove it. In some cases, we may not be able to remove your personal information and if we can’t, we will let you know and why not.
Protecting Your Information
We utilise reasonable security technologies to protect sensitive information. However, the security of this information depends in part on the security of the computer you use to communicate with us, the security you use to protect User IDs and passwords, and the security provided by your internet services provider. We are not responsible for the security of your internet services provider; you should review the security and privacy policies of your internet services provider carefully. Information that you access via this Site may be stored on your computer during your session for your convenience. If others have access to your computer or your User ID and password, they may be able to access this information. In any area of the Site requiring a password, you should log off the Site when you are done viewing information or whenever you leave your computer. We are not responsible for the security or privacy of information communicated to or from such a computer. Finally, you should keep any correspondence you receive relating to this Site or the Services (including, but not limited to, your emails, order information, or any other information) confidential and in a safe place.
To contact us for any reason, or if you have any concerns or questions, please contact us at firstname.lastname@example.org. Please note: When you contact us, provide your name and address exactly as it appears on correspondence you have received from us.
Change in Policy