Frequently Asked Questions

Artwork Packaging and Mailing Guide - click here to view 

Please read our easy guide where you will find some great ideas and handy hints to help you organise and package up your child’s masterpieces.

How long does Jimmy Halfpenny take to create my beautiful book/cards?

Our current production time is between 6 - 8 weeks after we have received your artwork. During peak times (Christmas) it may take up to longer to complete the order. This year our Christmas cut-off date is Friday 1st November 2019.

Can I include other items...not just artwork? What kinds of items can I send?

What goes into your book is only limited by your imagination. Artwork, awards, merit cards, sporting ribbons, projects, stories, craft, photographs...it's all fair game. Types of media may may include crayon, markers, pastels, coloured pencils, watercolour, acrylic or oil paints, paper, small noodles, foam, felt, tissue paper, cotton balls, paddlepop sticks, feathers, straws, wool, leaves, seeds, or any other material normally used by art teachers. Both 2D & 3D pieces of artwork are acceptable - however with more delicate 3D pieces please be sure to adequately protect them in your satchel so as to minimise damage in transit. 

We also accept photographs (JPEG format) of larger pieces of artwork or 3D objects (sculptures, trophies, beaded necklaces, larger crafty creations, lego buildings etc.) any other photos you would like to submit pertaining to your children, i.e. candid family photos, school photos. All photographs count towards the no. of pieces you are including in your book, EXCEPT for one photograph to be used on the Introduction/Dedication page. These photographs can be uploaded with your child’s photograph on the Payment/Order Form online or emailed to us directly kate@jimmyhalfpenny.com.au. Alternatively you can also include the original photographs in your pile of art that you send for processing. 

How long do I have to return my artwork to you?

You have 6 months from the date you order to package up your artwork/keepsakes and cards and return it to our studio.

I have already made a scrapbook/folder with my child’s art – can I send this?

Yes. Please note that each page counts as one piece of art as they are scanned individually. We may also need to disassemble your folder/scrapbook for reproduction and may not be able to reassemble your artwork, should you wish for it to be returned to you. Preparation of submitted artwork for scanning and photographing will involve removing objects that may hold together, attach, organise, fasten, join, connect, or affix artwork. It may be necessary to remove some items to enable us to scan the artwork in order to produce a professional image and prevent damage to equipment. The items which may be removed may include, tape, stickers, clips, staples, glue, wool, string, chains, twist ties, or any fastener not herein listed. Some artwork may be detached from a background surface that is not part of the actual artwork (such as frames or background paper) at our discretion. The reason we may extract artwork from any background is solely to enable us to offer the best image and reproduction possible. We will not reconnect or refasten any artwork that was necessary to disassemble. Artwork will not be stapled, glued, tied, clipped, taped, or refastened in any manner once prepared for reproduction.

How much does Postage & Handling cost?

We offer a flat rate of $9.95 for postage/delivery within Australia. We use Fastway couriers. Unless advised at the time of order we always include ‘signature on delivery’ and provide this service at no extra cost to help ensure safe delivery.

Can I add captions to my artwork?

YES absolutely! You can add any captions you would like for 50¢ per caption. Simply write the caption on the back of the piece of artwork in pencil and we will add up the amount of captions and send you an invoice for payment once we have received your artwork.

What size artwork do you accept?

We can include artwork that is up to A1 (59.4cm x 84.1cm) in size at this time. Should you wish to include pieces that are larger than this, we are happy to accept high resolution images/photographs of these pieces via email or just loosely fold them in your package and we can do our very best to 'iron' out the wrinkles!  Please note that any photographs of artwork will count towards your total number of artwork for inclusion in your book.

How many pieces of art will appear of each page of my book?

Generally we work on a 3:2 ratio – 3 pieces of art over every 2 pages. However, our Jimmy Halfpenny Design Team will showcase your child’s art in the best possible layout to achieve a high quality, unique and completely individual product, which often means that the majority of the artwork will have its own page.

I would like my child’s art to appear in a particular order, is this possible?

Yes. Whilst our Creative Design Team has the skills and creative flair to showcase your artwork in the most appealing layout, we are also happy for you to specify the order that you would like your art to appear in your book. Please clearly mark the back of each piece of artwork in pencil in ascending order starting from #1. Additionally, if you would like one specific piece to grace the front cover of your book, then please mark this piece “COVER” in pencil on the back and place at the top of your art pile. *Please note that The Jimmy Regular and Jimmy Deluxe are of a landscape orientation and therefore choosing a landscape oriented artwork as your cover piece works best. For the ‘The Jimmy’, portrait orientated pieces of artwork are better suited as the cover piece.

Can I include a photograph of my child for inclusion in the book?

Yes, in fact we strongly encourage this! You can upload your photograph on the Order Form or alternatively include a photograph with your artwork in your JHP Starter Kit. This photograph will then appear with your personalised bio/message or testimonial on the first page of your book.

Can I get my child’s artwork or my keepsake cards returned with my finished product?

Yes. We are happy to return your child’s original artwork to you for an additional $10 to cover packaging and postage costs. Card returns however are charged at a higher rate of $20 as not being able to cut the cards greatly increases our processing times.

What’s included in a Jimmy Halfpenny Starter Kit?

For Art & Keepsake Book orders you will receive a Starter Kit. Our Starter Kit delivers all of your postal requirements direct to your doorstep! You can expect to receive your introductory letter, our Artwork Packaging and Mailing Guide, and an Artwork Submission Form as well as an Australia Post Prepaid Satchel with our return address label. All you need to do is package up your artwork place it in the satchel with your completed Artwork Submission Form, sign the declaration on the front of the satchel, remove the tracking number sticker and keep this somewhere safe for your records and place the sealed satchel in any Australia Post Mailbox or better still hand over at any Australia Post outlet/office.

For Card Keepsake Book orders you will need to bundle up your cards and send them direct to us : - Jimmy Halfpenny Studio ~ 23 Maitland Road, Springfield NSW 2250

We do not accept any liability for artwork that gets lost in transit to Jimmy Halfpenny. It is the responsibility of the customer to ensure that they retain the tracking number of the Prepaid Satchel to ensure that, should the satchel become misplaced in transit to our offices; inquiries can be made by the customer in order to track and recover the misplaced package.

How do you digitise the artwork?

The JHP Design Team uses the latest high tech scanners, equipment & professional photography to bring your artwork to a splendid digital form! Whilst every effort will be made to present the art in the most professional manner, often times, variations in colours and shades may make the reproduction look slightly different from the original; however, we will attempt to retouch, restore, freshen, or refurbish electronic files of the scanned artwork with commonly used printing methods. We will make every attempt to reproduce artwork for printed reproduction so that the reproduction is as close to the original as possible and enhanced to gain the highest possible quality for the finished product. Please note that the reproduction of any folded or rolled artwork may show creases, folds, rolls, pleats, tucks, lines, grooves, crinkles, wrinkles, scrunches, rumples, or crumples on the final reproduction. In some instances the decision to crop some of the artwork may be made in order to maximise the layout and structure of the book.

What quality of book should I expect?

All of our books are printed on Premium Silk Paper (170gsm per page). The books have a high quality gloss cover with a perfect reinforced metal spine. They feature your choice of artwork or photograph on the front cover and a photograph of your child on the Introduction page, together with a personalised message/tribute or a small biography of your child.

Why wouldn’t I do all of this myself?

Many of us do not have the time (some 30 hours it would take for someone attempting their first book) to spend on producing this keepsake. To produce a book of this standard requires a large investment of time, access to design software, professional design expertise and the use of high tech scanners, print equipment & professional photography. What we provide you, is a completely hassle-free and affordable solution to the seemingly never ending piles of your child’s creative works. Jimmy Halfpenny prides itself on delivering a beautiful, high end, quality and completely individual and personalised keepsake that will be treasured for years to come. A stunning product that showcases your child’s creative self in a gorgeous memento book to last a lifetime.

Need to know more?

We would love to hear from you… please feel free to email us at any time with any further questions:
kate@jimmyhalfpenny.com.au. We will respond to your enquiry within 48 hours.

Do you accept international orders?

We are happy to bring Jimmy Halfpenny to you, wherever you may live in this world! We simply shake up the process a little. Instead of receiving our Prepaid Satchel, you would simply need to complete your order online and then package up and send your artwork directly to us. Additional shipping fees will apply. Please contact us to discuss the shipping costs prior to ordering.

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